Job Summary
The Assistant Store Manager / Store Manager bears the overall responsibility for the profitability of the chain restaurant outlet. He/she performs outlet-level support functions, such as customer service, scheduling, handling day-to-day operations, cashiering, closing of the till, ordering inventory, and back office support.

Roles & Responsibilities

• Manage, direct and coordinate all operation-related activities in a proficient and pleasant method.
• Ensure overall store image is maintained and the brand is always well represented.
• Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.
• Motivate, guide and train the staff in upselling the food and beverage items.
• Attend to guest requests and attend to guest complaints as required.

Requirements

• Possess effective management skills
• Possess capability to lead, motivate and manage subordinates
• Good command of spoken English
• Any additional language (eg. Korean) would be an added advantage
• PC literate with knowledge in MS Office
• Min. Diploma/Degree in F&B management or any related fields
• At least 6 years of experience management in Food and Service Operations

Job Summary
The Management Trainee is responsible for taking customers’ orders, answering questions, and making recommendations on menu items, serving food/beverages to customers, and performing cashiering duties. He/she is responsible for supervising staff working the floor, assigning their work stations, resolving work-related problems and ensuring the shift runs smoothly.

Roles & Responsibilities

• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a pleasant dining experience.
• All the service aspects with gradual introduction to management tasks and roles.
• Upsell promotional items.
• Ensure that food hygiene and safety standards are maintained and comply.
• Work together with other team members to provide good quality service.
• Execute any other duties as assigned.

Requirements

• Excellent Customer Service
• Good command of spoken English
• Any additional language (eg. Korean) would be an added advantage
• Min. GCE “N”/ “O” Level, customer service certificate or any related fields
• At least 2 years of experience working in customer service
• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment

Job Summary
The Service Crew / Senior Service Crew is responsible for taking customers’ orders, answering questions, and making recommendations on menu items, preparation and serving food/beverages to customers, and performing cashiering duties.

Roles & Responsibilities

• Welcome guests in a warm and friendly manner.
• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a pleasant dining experience.
• Upsell promotional items.
• Ensure that food hygiene and safety standards are maintained and comply.
• Maintain day to day outlet cleanliness.
• Execute any other duties as assigned.

Requirements

• Excellent Customer Service
• Good command of spoken English
• Any additional language (eg. Korean) would be an added advantage
• Min. GCE “N”/ “O” Level, customer service certificate or any related fields
• No experience/ At least 1 year of experience working in customer service or relevant experience in F&B
• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment